Q&A
Orders
Do you only take PayPal for payment?
You can checkout using a debit or credit card without a PayPal account! PayPal is our payment processor. Click PayPal at checkout and then there will be an option to checkout using a debit or credit card.
Why hasn't my order shipped yet?
Please be aware of my current processing time, it is usually posted on the top of my website but can always be found in your order confirmation email. My processing time is the time is take me to pack and fulfill your order, it is not shipping time.
Can I cancel my order?
We're a small team of 2, me and my lovely boyfriend, which means that we will try our best to make changes to your order if possible but we unfortunately do not take cancellation. Orders, specifically herbal orders, are often filled on a needs basis and we start processing your order right away. We pack pre rolls and measure out herbs specifically for your order, we respect your time and we hope you can respect ours and understand why this policy is in place.
Can I change my shipping address?
I will work my hardest to try and make any accommodations you need along the way but nothing can be guaranteed. If you need to change the shipping address please contact me as soon as possible with your order number, full name, and the new address.
Products
Do your products contain nicotine or THC?
No, none of our products contain nicotine or THC.
What kind of paper is used for the pre rolls?
My cosmic and divinity pre rolls are packed in hemp paper but they do not contain any thc, they are made from hemp fiber which does not contain any cannabinoids! The celestial pre rolls are just normal organic wood paper wraps!
How old do I have to be to purchase?
All products intended for smoking purposes can only be sold to those 18 or older.
Are your herbs organic?
We source our herbs from a certified organic processor, cultivated without chemicals or wild-harvested. All herbs are thoroughly tested to ensure they are free from adulterants and contamination, including pesticides.
Shipping
Do you ship internationally?
We currently offer shipping to Canada and Australia! We hope to expand that list soon. Please be aware that all import tax, duties and customs are the responsibility of the buyer.
How are items packaged?
I pack all items using the most eco-friendly packaging options that still allow secure safe shipping! Over time, I have shifted away from bubble wrap and started to use more recyclable papers and boxes. In the rare occurrence your order comes with bubble wrap just know we felt it was our only option for safe and secure shipping, specifically for fragile items like glass and some crystals.
How long does shipping take?
All products are handcrafted and made to order. Our usually processing time is 4 days but you can refer to the announcement on the top of our page for more specific time stamps. Please account for shipping time on top of that, usually about 3-4 days domestically and 1-2 weeks internationally.
Where is my package?
All orders come with tracking and you should receive an email with tracking information. If it has been past my posted processing time and you have still not received a tracking number please reach out with your name and order number.
I have tracking but it's not updating?
Please allow your tracking number 1-2 days to start updating. If it has not started tracking 2 days after it was sent to you please reach out so I can help sort out the problem. I don't want you to have to wait any longer than you need to for your order
If you have any other questions please do not hesitate to contact me at Mariah@herbalearthco.com